Refund policy

Last Updated: October 16, 2026

At ThirstyRun, customer satisfaction is important to us. We aim to provide a straightforward shopping experience and clear procedures for returns, exchanges, and refunds.

If your purchase does not meet your expectations, you may submit a return request within 30 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, the following requirements must be satisfied:

  • The product must be unused and in its original condition.

  • The item must include its original packaging, labels, and accessories, where applicable.

  • Products supplied with protective or hygiene seals must remain unopened and sealed.

  • A valid order number, receipt, or other proof of purchase must be provided.

  • The return request must be submitted within 30 calendar days of delivery.

To begin the return process, email support@thirstyrun.shop with your order information and reason for requesting a return.

Our support team will review your request and provide further instructions, including the designated return shipping address when applicable.

Important: Please do not ship products back without receiving return instructions from our team.

Return Shipping Costs

For returns requested because of a change of mind or personal preference, customers are responsible for the associated return shipping expenses.

If your order arrives damaged, defective, or incorrect, we will review the circumstances and arrange an appropriate solution, including covering reasonable return shipping costs where applicable.

We recommend choosing a shipping service that offers tracking and retaining the shipping receipt until the return has been completed.

Damaged, Defective, or Incorrect Products

Please inspect your package upon delivery.

If an item is damaged, defective, or different from what you ordered, notify us within 7 calendar days of delivery so that we can investigate promptly.

When contacting us, please provide:

  • Your order number.

  • A brief explanation of the problem.

  • Clear photographs showing the affected product.

  • Images of the outer packaging, if relevant.

Send the information to support@thirstyrun.shop.

After evaluating the details, we will work toward an appropriate resolution, which may involve a replacement, refund, or another suitable remedy.

Exchanges

If you wish to exchange an eligible product, please contact our customer service team before returning it.

Exchanges are subject to product availability and inspection of the original returned item.

If your preferred replacement is unavailable, our team will discuss the available alternatives with you.

Refund Processing

Once your return reaches the designated return location, we will inspect the product to determine whether it meets our return conditions.

You will receive a notification regarding the approval or rejection of your refund request.

For approved refunds:

  • The refund will be processed to the original payment method.

  • We aim to issue the refund within 10 business days after approval.

  • Your bank or payment provider may require additional time to reflect the funds in your account.

If your approved refund has not appeared after 15 business days, please contact our support team for assistance.

Items That Cannot Be Returned

Certain products may not qualify for returns due to hygiene, safety, condition, or other applicable restrictions.

These may include:

  • Products that have been used or materially altered after delivery.

  • Items missing essential original components or packaging.

  • Products with broken protective or hygiene seals where return restrictions apply.

  • Items damaged through improper use, handling, or storage after delivery.

  • Products expressly identified as non-returnable at the time of purchase, where permitted by law.

These exclusions do not limit any statutory rights you may have regarding faulty, damaged, or incorrectly supplied goods.

Order Changes and Cancellations

If you need to cancel or modify an order, contact us as soon as possible after placing it.

We may be able to accommodate your request if the order has not entered the shipping process.

Once an order has been dispatched, cancellation may no longer be possible. However, eligible products can still be submitted for return after delivery under this policy.

Contact Information

For questions about returns, exchanges, cancellations, or refunds, please reach out to our customer support team.

Store Name: ThirstyRun

Website: https://thirstyrun.shop/

Email: support@thirstyrun.shop

Phone: +1 (469) 326-4501

Business Address:
3500 S Great SW Pkwy #990
Grand Prairie, TX 75052
United States

Please contact us before returning any merchandise. Our team will provide the appropriate return instructions and destination address.