Shipping policy

Last Updated: October 16, 2026

At ThirstyRun, we work to ensure that orders are prepared carefully and delivered through reliable shipping services.

This Shipping Policy outlines our order processing procedures, estimated delivery schedules, shipping charges, and important information regarding package tracking and delivery concerns.

Order Processing Time

We aim to prepare and process orders within 1–2 business days after payment confirmation.

Please note:

  • Business days exclude weekends and recognized public holidays.

  • Orders placed during weekends or holidays will generally begin processing on the following business day.

  • Processing times may be extended during unusually busy periods or when additional order verification is required.

Once your package has been dispatched, you will receive a shipping confirmation containing the available tracking details.

Shipping Destinations

We currently provide shipping services to eligible addresses within the United States.

International shipping is not currently available.

Any restrictions affecting specific delivery destinations will be communicated during checkout or through our customer support team.

Estimated Shipping and Delivery Times

Our standard shipping service generally follows the schedule below:

Order Processing: 1–2 business days

Standard Shipping Transit: 4–7 business days after dispatch

Estimated Total Delivery: Approximately 5–9 business days from order placement.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may differ depending on your location, carrier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Free Standard Shipping is available on eligible orders within the United States.

Any additional shipping services or applicable delivery charges will be displayed during checkout before your purchase is finalized.

Customers can review the total order amount before submitting payment.

Order Tracking

When your order leaves our fulfillment process, we will send a shipping confirmation email containing the tracking number, where available.

Tracking information may take some time to become active after the carrier receives the package.

You can use the tracking details to follow your shipment's progress through the carrier's tracking system.

If your tracking information is missing or has not updated as expected, contact support@thirstyrun.shop for assistance.

Accurate Delivery Information

Customers are responsible for providing complete and correct shipping information at checkout.

Please verify:

  • Recipient name.

  • Street address and apartment or suite number.

  • City, state, and ZIP code.

  • Contact information.

If you discover an address error after ordering, notify us immediately.

We will make reasonable efforts to update the address before shipment, but modifications cannot always be guaranteed once an order has entered processing or been handed to the carrier.

Additional charges caused by incorrect customer-provided shipping details may be the customer's responsibility, where permitted by law.

Delayed Deliveries

While we aim to meet the estimated delivery schedule, occasional delays may occur due to circumstances beyond our direct control.

These may include:

  • Severe weather or natural events.

  • Carrier service disruptions.

  • High shipping volumes.

  • Public holidays.

  • Transportation issues.

  • Incomplete delivery information.

If your package is delayed, please contact our support team so we can help investigate its status.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking the delivery area and confirming the shipping address on your order.

You may also contact the shipping carrier for additional delivery information.

If the package remains missing, email support@thirstyrun.shop with your order number and tracking details.

We will review the circumstances and work with the carrier where appropriate to determine a suitable resolution.

Any refund or replacement eligibility will be assessed according to applicable law and our store policies.

Damaged Packages

Please inspect your shipment when it arrives.

If the packaging or products appear damaged, contact our support team within 7 calendar days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging.

Our team will review the information and help determine the appropriate next steps.

Undeliverable or Returned Shipments

Occasionally, packages may be returned to the sender because of:

  • Incorrect or incomplete addresses.

  • Failed delivery attempts.

  • Refused deliveries.

  • Uncollected packages.

  • Other delivery restrictions.

If your order is returned as undeliverable, please contact our team to discuss available options.

Additional shipping charges may apply to reshipment where the delivery failure resulted from incorrect customer-provided information.

Eligible refunds will be handled according to our Return & Refund Policy and applicable consumer law.

Changes to Shipping Services

We may adjust shipping methods, service availability, or delivery estimates as business operations evolve.

Any applicable shipping fees will be disclosed during checkout.

Contact Information

If you need help with shipping, delivery, tracking, or an existing order, our customer support team is available to assist.

Store Name: ThirstyRun

Website: https://thirstyrun.shop/

Email: support@thirstyrun.shop

Phone: +1 (469) 326-4501

Business Address:
3500 S Great SW Pkwy #990
Grand Prairie, TX 75052
United States